BLACK CLOUD

Thomas Sikler

Thomas Sikler

Artist. Engineer. Consultant.

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Products

We build what we consult on.

Black Cloud has designed, built, and shipped multiple software products — live, generating revenue, and built by the same hands that advise clients on product strategy.

DriveMosaic

LIVE
macOSFreemium · $4.99 Pro

Native macOS disk space analyzer with treemap visualization. See exactly where your storage went. Free to scan — one-time Pro unlock for deletion.

drivemosaic.app ↗

arrangementLab

LIVE
Web AppSaaS

AI-powered arrangement analysis for songwriters and producers. Upload your project, get structural feedback on flow, balance, and arrangement decisions.

arrangementlab.com ↗
More on SoundCloud →

Artist.

Songwriter. Producer. Guitarist.
Melodic hardcore, drum & bass, reggae.

Leader.

22 years across IBM, Moody's, Gloat.
Enterprise technology and human capital.

Consultant.

AI strategy. HR tech. Product advisory.
Available for engagements.

What I do

Built to solve hard problems.

AI Strategy & Implementation

Translating AI capabilities into real business outcomes. From automation to intelligent workflows — scoped for where you actually are, not where the hype is.

HR Technology & Systems

22 years designing and implementing HCM, ATS, and LMS platforms. I've done the SAP SuccessFactors implementation that reduced time-to-fill by 21 days. I know where the bodies are buried.

Product Development & Advisory

From zero to live. DriveMosaic and arrangementLab shipped under Black Cloud. I consult on product architecture, go-to-market, and revenue strategy for early-stage products.

Customer Success & GTM

Built CS practices at IBM and Gloat that hit 94%+ retention. I help teams design the post-sale motion that keeps customers and grows accounts.

Experiences:

Black Cloud
2022 — Present
Founder, Builder, Principal
▪Launched arrangementLab — visual song arrangement SaaS for songwriters and producers
▪Launched DriveMosaic — freemium native macOS disk space analyzer
▪AI and workflow automation consulting for SMBs
ThisWay Global
2024 — 2026
Manager, Customer Success & Experience
▪Led all customer experience — success, support, implementation, onboarding
▪Reduced time to readiness by 65%
Gloat
2022
Manager, Enterprise Customer Success
▪100% subscription retention against 95% target
▪Grew ARR from $7M to $8.5M — 12% YoY, highest across CS team
▪Reduced new hire time to proficiency by 39 days
Moody's
2019 — 2021
AVP, IT Systems & Service Delivery
▪Led Talent Acquisition Systems re-implementation — reduced time to fill by 21 days
▪Reduced recruitment agency spend by $1.8M
▪100% performance review completion against 65% prior year
IBM
2014 — 2019
Global Leader, Customer Success & Consulting
▪Grew $22M portfolio by 9% YoY — 20% above target
▪Built Consulting & Professional Services offerings — $120K new revenue
▪Solution Design pre-sales — $525K upsell revenue
▪94% client retention against 85% goal, NPS 73 against 65
Giant Eagle
2004 — 2014
Leader, People Systems → Talent Acquisition → HR
▪Implemented SAP SuccessFactors HCM & LMS — 100% OSHA compliance
▪First applicant tracking system — $1.5M cost reduction
▪Pre-employment assessments — $800K annual savings, 32% quality of hire increase
Education
Kent State University — Communications, Electronic Media Production
Certifications
Apple Developer · Google Developer · IBM Agile · SAP SuccessFactors · IBM Design Thinking · Prosci Change Management

Let's build something real.

Available for AI strategy, HR technology, and product advisory engagements. If you have a hard problem, I want to hear it.

t.sikler@gmail.com
Reggae Untitled
Black Cloud
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SoundCloud