Black Cloud — Everything Is A Canvas

Experience

The rap sheet.

Black Cloud

2022 — Present

Founder, Builder, Principal

▪Launched arrangementLab — visual song arrangement SaaS for songwriters and producers

▪Launched DriveMosaic — freemium native macOS disk space analyzer

▪AI and workflow automation consulting for SMBs

ThisWay Global

2024 — 2026

Manager, Customer Success & Experience

▪Led all customer experience — success, support, implementation, onboarding

▪Reduced time to readiness by 65%

Gloat

2022

Manager, Enterprise Customer Success

▪100% subscription retention against 95% target

▪Grew ARR from $7M to $8.5M — 12% YoY, highest across CS team

▪Reduced new hire time to proficiency by 39 days

Moody's

2019 — 2021

AVP, IT Systems & Service Delivery

▪Led Talent Acquisition Systems re-implementation — reduced time to fill by 21 days

▪Reduced recruitment agency spend by $1.8M

▪100% performance review completion against 65% prior year

IBM

2014 — 2019

Global Leader, Customer Success & Consulting

▪Grew $22M portfolio by 9% YoY — 20% above target

▪Built Consulting & Professional Services offerings — $120K new revenue

▪Solution Design pre-sales — $525K upsell revenue

▪94% client retention against 85% goal, NPS 73 against 65

Giant Eagle

2004 — 2014

Leader, People Systems → Talent Acquisition → HR

▪Implemented SAP SuccessFactors HCM & LMS — 100% OSHA compliance

▪First applicant tracking system — $1.5M cost reduction

▪Pre-employment assessments — $800K annual savings, 32% quality of hire increase

Education

Kent State University — Communications, Electronic Media Production

Certifications

Apple Developer · Google Developer · IBM Agile · SAP SuccessFactors · IBM Design Thinking · Prosci Change Management

The world is a canvas.

Artist.

Leader.

DriveMosaic

arrangementLab

The rap sheet.

The canvas is yours.